Returns & Payment Policy

Returns

Miranda Brown is dedicated to providing quality products and services to our customers. We hope you will love what you have ordered, but if something isn’t right, please let us know.
Please return the product/s to us in the original condition within 10 days of receipt, including a copy of your receipt, and we will replace or refund your purchase using the original payment method.

www.mirandabrown.co.nz will only accept returns for the following scenarios:

• Goods damaged or faulty prior to delivery.
• Goods supplied incorrectly.

Our quality control team inspect all deliveries to http://www.mirandabrown.co.nz/ to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty or damaged product, please contact us to arrange a free return delivery and replacement or refund.

Returns Process

Please indicate a reason for your return, using the provided detail on your packing slip. Along with this please indicate your preferred remedy.

All returns should be sent with supporting documentation in original or appropriate packaging to:
Miranda Brown - Concious Cloth
40 Nottingham St
Westmere
Auckland
NEW ZEALAND

Terms of Payment

Payment types accepted are Visa and MasterCard, transactions will be billed in the 'currency selected'. You will need to submit your credit card details at the time the order is placed on the website, a confirmation email is sent to confirm goods purchased and value of order. An invoice can also be viewed via your account profile on www.mirandabrown.co.nz under order history.

Once the items on your order are in stock and are ready for dispatch, we will process payment for the Goods using your nominated credit card. You authorise Miranda Brown Conscious Cloth to debit the order value amount from your nominated credit card. Transactions will be processed in NZ dollars. The currency converter on our website gives you an approximate value that will be debited from your card. The card holder bank determines the exchange rate at the time your card is debited.

If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment.